Refund policy

Thank you for shopping with our website, where we specialize in wholesale stainless steel drinkwares. We want you to be completely satisfied with your purchase, but if for any reason you need to return or exchange an item, please review our refund policy below.

Returns and Exchanges:

• We accept returns and exchanges within 15 days of the date of purchase for items that are not made to order.
• The item must be unused, in its original packaging, and in the same condition as it was when you received it.
• You are responsible for the return shipping cost, unless the item arrived damaged or was defective.
• Please contact us at info@sungowaterbottles.com to initiate a return or exchange and receive a return authorization number.
• We reserve the right to refuse any returns or exchanges that do not meet our policy requirements.

Refunds:

• Once we receive your return, we will inspect the item to ensure it meets our policy requirements.
• If approved, we will process the refund within 7 business days of receiving the item.
• Refunds will be issued to the original payment method used at the time of purchase.
• Shipping costs are non-refundable, unless the item arrived damaged or was defective.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at info@sungowaterbottles.com and provide photos of the damage or defect.
• We will provide instructions on how to return the item and will cover the cost of return shipping.
• We will either issue a refund or send a replacement item, depending on availability.

Please note that our refund policy applies to retail customers only. If you are a wholesale customer, please refer to our wholesale refund policy.

We appreciate your business and will do everything we can to ensure you are completely satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us.